Refund Policy

1. Eligibility for Returns & Refunds

We accept returns under the following conditions:

• Items must be returned within 7–14 days of delivery (choose your window).

• Jewelry must be unused, unworn, and in original condition, including all original packaging, tags, and certificates (if applicable).

• Proof of purchase (order number or receipt) is required.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

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2. Non-Refundable Items

For hygiene, safety, and customization reasons, the following items are non-refundable and non-returnable:

• Earrings (including studs, hoops, and ear cuffs)

• Custom-made or personalized jewelry

• Engraved items

• Sale or clearance items

• Gift cards

These items are final sale unless they arrive damaged or defective.

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3. Damaged or Defective Items

If your jewelry arrives damaged or has a manufacturing defect:

• Please contact us within 48 hours of delivery

• Include clear photos and your order number

If approved, we will offer one of the following:

• A full refund

• A replacement

• A store credit (your choice, where possible)

We do not accept responsibility for damage caused by wear and tear, improper use, exposure to water, chemicals, perfumes, or poor storage.

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4. Refund Method & Processing Time

• Approved refunds will be issued to the original payment method

• Refunds are processed within 7–10 business days after approval

• Shipping fees are non-refundable, unless the return is due to our error

Please note that your bank or payment provider may take additional time to reflect the refund.

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5. Return Shipping

• Customers are responsible for return shipping costs, unless the item is faulty or incorrect

• We recommend using a tracked and insured shipping service, as we are not responsible for items lost in transit

• Return shipping fees are not refundable

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6. Exchanges

We offer exchanges for eligible items, subject to availability.

• Exchanges must meet the same conditions as returns

• If the new item has a different price, the difference will be charged or refunded accordingly

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7. International Orders

• International orders are subject to the same return conditions

• Customs duties, taxes, and import fees are non-refundable

• Customers are responsible for return shipping and customs clearance

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8. Care Disclaimer

Jewelry longevity depends on proper care. Refunds will not be issued for issues resulting from:

• Improper storage

• Exposure to water, sweat, chemicals, or cosmetics

• Physical damage, pulling, or bending

• Normal wear and tear